Terms & Conditions


Welcome to our website. If you are using this website and purchasing products from us, you are entering into a legally binding agreement according to the following Terms and Conditions of use.  If you are unsure about any of these Terms and Conditions, please contact us by phone or email before placing an order.

Please note that reference to ‘Lua’ or ‘us’ or ‘our’ refers to:

Lua Limited

Company Registration Number: 5692543

VAT No: 755257316

Registered Trading Address:

The Old Coopers

28, Binswood End



CV33 9LN

References to ‘you’ and ‘your’ shall be deemed to be references to persons placing an order via www.luadesigns.co.uk  as well as for telephone orders.  These terms and conditions also apply to our emails and any promotional activity.

  1. Placing an order

You can place an order online with Lua or by phone on +44 (0)1926 614178.

By placing an order you are making an offer to Lua to purchase the goods detailed in the order subject to these terms.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required to process your request. 

When you have placed an order, we will send you an email confirmation that your order has been received. This email is not a confirmation that your offer to purchase the goods has been accepted or that we will be able to complete your order. 

Please note that under certain conditions, we may not be able to process your order and meet our obligations:

If any of the above apply, we will contact you by email or phone.

Prices and availability of goods are subject to change without notice.   Lua reserves the right to reject any offers of purchase by you at any point.  We do not share your personal details with third parties and will make every effort to keep your order details and payment secure. However, we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information you supply when ordering from our website.

When placing an order, you may be added to our email or catalogue list. If you do not wish to receive our emails, please inform us by phone or email.


You may cancel an order up to the point of dispatch by contacting us by phone.  If payment has been taken, you will be refunded.

Lua may cancel any sale at its discretion and may discontinue the availability of any products at any time.  If this occurs, payment for the products will be refunded in full.

Prices and Payment Terms

Within the UK

All prices are quoted in UK pounds sterling (£) and are inclusive of VAT.  VAT shall be applied at the standard prevailing rate on all deliveries to UK addresses.

We currently accept payment online and all payments are authorised by Paypal and only cards accepted by Paypal can be used to make payments. For telephone orders, we accept card payments (except AMEX), cheque or postal order. Please make cheques payable to ‘Lua Limited’.  Payment must be received in full before your order is despatched.

Outside the UK

The prices may be converted to Euros or USD and include VAT at the standard prevailing rate.

Your credit card company should exchange the amount charged to the currency of your country at the current rate.  Please note that all charges and refunds are in the currency in which you placed your order.  Lua cannot be responsible for any loss due to exchange rate fluctuations.


A delivery charge will be added to your order. For deliveries to the UK, Scottish Highlands and Islands, Channel Islands, EU and the US, you will be notified of the delivery charge when you place an order and before you submit your payment details.  

For overseas orders, excluding those areas above, you will be contacted to confirm the delivery charge.

For more information, please see our page on Delivery Information.

Returns and Refunds

We hope you will be delighted with your order but if you do change your mind and are within the UK, you may return your order within 14 days of the delivery date for an exchange or refund.  Delivery date is deemed to be 5 days after goods are sent by Standard UK delivery, 3 days after 1st class mailing and 2 days after Express UK delivery. For items in the Sale or Offers section, please note that goods must be returned within 10 days of the invoice date.

Please follow the steps below:

  1. Please contact us on 00 44 (0)1926 614178 or by email at info@luadesigns.co.uk . This will ensure we are expecting the item(s) and your return is processed promptly. 
  2. Fill in the Return Form included in your delivery noting your order number and whether you would like an exchange or refund.
  3. Return the item(s) to us in new and perfect condition (unused and in their original packaging). Used or customer damaged items cannot be refunded or exchanged.
  4. Send your parcel to:

Lua Ltd

The Old Coopers

28, Binswood End



CV33 9LN

If an item is returned after 14 days of receiving it, or is considered to be in a non-saleable condition, a credit note may be issued at the discretion of Lua.

Please note that goods are returned at your own cost (unless we are offering a free returns promotion) and are your responsibility until they reach us. The delivery charge for the original order is non-refundable.  We strongly recommend that you return items via registered mail or if returning by Royal Mail, obtain a proof of postage slip from the Post Office in case an item is lost. We cannot accept responsibility for any item lost or damaged in transit.  You will need to pay for any import duties that may arise for shipping returned items.


If you wish to return an item for exchange, please follow the steps above. You will be responsible for the return postage.

If the exchanged item(s) is for a lesser value then a refund will be issued for the difference, providing the return is made within the 14 day returns period (7 days for Sale /Offers).  If the exchanged item is of a higher value, we will contact you in order to take the additional payment before dispatching the new item(s).

In the unlikely event that you receive damaged or faulty goods, we will replace them or refund in full (including the original postage charge for refunds. If returning part of a delivery, we will not refund the original postage charge.)     Please follow the steps below:

  1. Please call us on 00 44 (0)1926 614178 or email us on info@luadesigns.co.uk within 7 days of receiving your order to obtain instructions on how to return the goods to us
  2. Fill in the Return form in your delivery

Faulty goods cannot be returned before contacting us and must be returned within 14 days of receiving your order.

We will contact you to confirm when your return or exchange has been processed. We aim to process all refunds/exchangeswithin 14 days.However, during busy times, this may take a little longer.

Returns Policy on Sale/Offer Items

You are entitled to a full product refund if good are returned with 7 days of receipt and the above

If you have any queries, do not hesitate to call us on 00 44 (0)1926 614178.

Website Conformity of Goods

Lua attempts to ensure that the information in this website is true and accurate but cannot guarantee that it will not contain errors.  The information contained on this website is for information purposes only.  Lua cannot be held responsible or liable in any way for any misrepresentation or inaccuracies or omissions associated with any price or product contained on our website. The content of this website, including product information, prices and specifications is subject to change without notice.  Lua cannot be held responsible for any disruption, loss of or corruption of any material when downloaded by you.

Every care is taken to ensure that the descriptions and specifications of our products are correct. All sizes, where given, are approximate. Colours digitally produced for emails and the website are a close representation but may appear different to the products’ actual colours.  Consequently, products may vary slightly in colour from that shown on our site. Many of our products are hand-made and are subject to small variations in size and colour and these are not considered to be faults.  All dimensions shown are measured at their widest point.

Privacy Policy

Our privacy policy can be found on our Privacy Policy page.  Visitors are requested to read this privacy policy. In accessing and using this website, it is assumed that you have read, understood and agreed to this privacy policy.


All content and products included on this site - website design, graphics, products  and product images are the property of Lua Limited and protected by UK and international copyright laws.

Limitations of Liability and Disclaimer

Lua does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees or directors or for any misrepresentation that is fraudulent.

To the fullest extent permitted by law, Lua shall not be liable to you for any indirect or consequential loss, damages or expenses arising from the use of this website or the supply of products or their use or their resale by you. Lua Limited shall have no liabilty to pay any money by way of compensation.

These conditions do not affect your statutory rights as a consumer.

This website may contain links to other websites which may be of interest to you but does not imply any endorsement by or affiliation to Lua.   Lua has no responsibility for, nor control over, the content or privacy practices of any linked website or any consequential loss or damage arising therefrom.


The use of this website and these Terms and Conditions are designed for use within the UK and are governed by English law. 

We do not guarantee that the use of this website from outside the UK complies with any applicable non-UK laws.

Competition T&C's

Terms and Conditions Competition 2019 for Pug Dog Purse and Snakeskin Scarf -#Luagift

·        The promoter of the competition is Lua Limited.

·        The promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.

·        The prize draw is open to UK residents aged 18 or over, excluding Lua employees, their immediate family, or any person or company associated with the draw

·        To enter the competition, Like, Share and comment on the Facebook competition post with #Luagift by midnight 13th June 2019

         Entrants can only enter once for this competition

·        Entries received after the 13th June 2019 will not be counted.

·        The prize is clearly stated on the competition post on Facebook

·        Lua Limited reserves the right to cancel or amend the competition and these terms and conditions without notice

·        The management reserves the absolute right to disqualify any entrant to any competition which it considers has used improper technical means to enter.

·        All decisions of the management will be final and binding.

·        There is no entry fee and no purchase necessary to enter this competition. No responsibility can be accepted for entries not received for whatever reason.

·        No cash alternative to the prize will be offered, the prize is not transferable. The prize are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

·        To redeem your prize, we will dispatch by first class post within mainland UK only (standard RM post for other areas within the UK). The prize includes this P & P cost of £2.95 for within mainland UK .

·        The winner will be notified by Facebook message

·        By entering the Free Prize Draw, the winner consents to any publicity generated as a result of the draw and use on websites, Facebook, social media platforms, magazines or mobile services at any time without further consent or payment.